Bolong composting machine after-sales case

1. Project situation of composting machine in the Philippines

A large-scale fattening pig farm in the Philippines purchased a set of Bolong 11FFG-102 composting machine to process pig manure and make organic fertilizer. After the installation of the composting machine, the customer team was in urgent need of professional guidance to ensure the normal operation of the equipment and the production of high-quality organic fertilizer because it was the first time to contact the equipment and fermentation technology.

2. After-sales demand of composting machine customers

The customer expressed the expectation that after-sales personnel should provide accurate temperature, humidity control and material ratio solutions for each stage according to the characteristics of feces for the fermentation process of fattening pig manure. At the same time, real-time guidance is provided during the operation of the equipment to improve the efficiency of pig manure treatment and meet the urgent demand for organic fertilizer in itself and the surrounding market.

3. After-sales service of Bolong composting machine

• On-site training: After the equipment is delivered, Bolong after-sales engineers immediately formulate training plans. Through theoretical explanations, operators can understand the principles, component functions and operation procedures of the composting machine, and demonstrate the steps of equipment startup, parameter adjustment to stop, and answer questions to help operators master the key points of operation.

• Regular return visits: The after-sales team formulates an online return visit plan to check key components such as mixing, ventilation, and temperature control. According to the inspection results of the composting machine, it is recommended to replace vulnerable seals in advance during the hot and humid season, and guide regular cleaning of ventilation ducts to extend the life of the equipment. ​

• Remote support: After-sales builds an online communication platform to provide 7×24 hours of remote technical support. ​

4. Customer feedback on composting machines​

The person in charge of the farm said: “At the beginning, I was very worried about the new composting machine technology. After the arrival of the Bolong after-sales team, the engineers provided detailed training from theory to practice, allowing operators to quickly get started. Regular return visits and remote support have solved the problems in production. Now the composting machine is running stably, the pig manure treatment efficiency is improved, and the quality of organic fertilizer is good. We are very satisfied with the after-sales service and will continue to cooperate in the future!”